This policy outlines what activities are permitted or restricted when using our services, to ensure a safe and reliable experience for all customers.
Please take a moment to review our Acceptable Usage Policy (“AUP” or “Policy”), which provides key information about the proper use of our services (“Services”), what activities are restricted or prohibited, and how we handle any breaches of these guidelines. By following these rules, we can maintain a safe and positive experience for all users.
In order to protect the stability of our Services, we require clients (“you”) to adhere to this Policy. This Policy is designed to ensure that we can provide all customers with a reliable service through efficient management of resources and to make sure that our Services are used as intended. Please read it thoroughly before using our Services. We reserve the right to update and modify this Policy at any time.
You must not use your website or any of our Services to promote or distribute any material or content that is illegal (under any current or future legislation) in either the country where you reside (“Your Country”), where the content is hosted, or under applicable Sri Lankan, UK, US or EU law. You should be aware that the internet is a global communications network and what may be legal in Your Country may be illegal elsewhere and leave you, or us, liable to prosecution in another country.
It is your sole responsibility to ensure that the content and materials on any website owned or operated by you only contains material that you have created or have permission to use. You are responsible for the content published on our platform and must ensure it does not violate copyright, trademark, or other intellectual property rights (“IP Rights”). Any copyrighted material may be deleted without warning.
It is your sole responsibility to resolve any dispute involving IP Rights associated with your website or web service. You agree to indemnify us against all costs, including legal costs, of defending any claim against us from any third party regarding your use of IP rights.
We reserve the right to undertake investigation of financial transaction data, identification documents and content stored on our servers if potential abuse is brought to our attention, and to remove or block public access to any content on our servers at any time and for any reason. Any accounts found to be abusive, containing illegal content or otherwise breaking our terms of service will be liable for immediate suspension or termination.
You are prohibited from the following activities:
Users are allocated a certain amount of resources based on their chosen hosting plan. Resources include but are not limited to bandwidth, disk space, CPU, and memory. Resource allocations are intended for normal website operation and usage. You may use allocated resources for hosting websites, emails, and related services within the scope of your hosting plan and this Policy.
You are not allowed to excessively consume resources and adversely affect server performance or otherwise disrupt the quality of service for other users. We reserve the right to monitor resource usage and take appropriate action against you if you use excessive resources. Actions may include limiting resources, suspension or termination of service, with or without notice, at our discretion.
We reserve the right to impose limits on the number of email accounts, inbox size, database size, account disk usage, bandwidth/data transfer, and any other resource usage for accounts that violate this Policy.
Fair use limits enable us to maintain the speed, reliability and integrity of our services for all users. You are bound to the following limits:
If you intend to upload adult content of any type onto your website or web service, you must contact us prior to placing any order. The determination of whether the contents are legally defined “adult content” will be made pursuant to any and all applicable law at our sole discretion.
We reserve the right to conduct an additional verification process for websites that we deem as regulated, such as financial services, pharmaceutical, or lottery. We may ask for proof that you are legally authorised to operate such a business. In case we fail to verify compliance with legal requirements, we reserve the right to terminate our Services immediately.
We may provide the ability to send email using SMTP. This is designed for day-to-day communication needs. All outbound mail is scanned by a spam filtering system. In relation to mailboxes, you should be aware that:
All files uploaded to a domain on our servers must be visible and accessible by visiting that domain, except for hidden files needed to operate the website. We reserve the right to delete files not meeting these criteria without notice.
We have a zero-tolerance policy against spam. Sending bulk, unsolicited email is prohibited. Customers who abuse the email service will be notified that their behaviour is unacceptable and may have their accounts suspended, terminated or blocked.
5.1 For resellers who suspend a resold web hosting account, please note that we reserve the right to terminate the suspended account after 60 days. We do not keep any backups of suspended accounts.
5.2 Resellers are encouraged to communicate promptly with their clients regarding account suspensions to avoid any unintended data loss.
5.3 Resellers are responsible for ensuring that their clients comply with all terms of this Policy. Resellers are liable for any violations committed by their clients.
In the event of resource abuse or violation of this Policy, we reserve the right to take immediate measures, including but not limited to suspension or termination of the service, and to notify you. We may provide you with an opportunity to remedy the situation. Timely resolution is expected, and failure to comply may result in limitations being placed on the Service, suspension or termination of Services.
In cases of fair use limit violations, you may be provided with a grace period to rectify the situation. Where possible we aim to provide 24 to 72 hours to resolve fair use violations before suspending services. However, we reserve the right to immediately suspend service where not doing so would negatively impact other users.
7.1 You agree to defend, indemnify and hold harmless Hyper Matrix (Cyber Code IT Solutions) and any of its contractors, agents, employees, officers, directors, shareholders, affiliates and assigns from any loss, liability, damages or expense, including reasonable legal fees, arising out of:
7.2 You agree to notify us of any such claim promptly in writing and allow us to control the proceedings. You agree to cooperate fully with Hyper Matrix during such proceedings.
7.3 The terms of this section survive any termination or cancellation of your contract with Hyper Matrix.
8.1 Please note that we reserve the right to update and modify this Policy at any time. While we will make reasonable efforts to notify customers of significant changes, it is ultimately the responsibility of customers to regularly review this Policy for compliance. We encourage all customers to stay informed about any updates or modifications to ensure ongoing adherence to our policies.
8.2 If you have any questions or concerns regarding these updates, please feel free to reach out to our support team via email at support@hypermatrix.lk or through our contact page.
Last updated on: March 17, 2026
See also: Terms of Service | Privacy Policy